Developer Support
💡 Developer Support
Whether you’re building advanced dApps using ChainGPT’s AI SDKs, automating Web3 workflows, or just starting your first API call — we’re here to support you. Our tools are designed for scalability, but our support is built for personal connection and rapid problem-solving.
From B2B integrations to individual projects, we offer multiple support channels tailored to your needs.
Here’s how to get help when you need it:
🧠 Help Center (Email Support)
Start here. Our Help Center is packed with documentation, FAQs, and guides to help you build faster.
🛠️ Troubleshooting articles and best practices
📩 Email-based ticket submission via Help Center
⏱️ Response time: Within 1 business day (our goal is under 4 hours)
💼 Best for: Technical deep-dives, account-specific issues, and B2B inquiries.
🎟️ Discord Support (Ticket-Based)
Prefer a more interactive approach? We’ve set up a dedicated ticketing system in our Discord where you can speak directly with the ChainGPT team.
✅ Get help with API integration or SDK setup
🧪 Report bugs or unusual behavior
💬 Discuss advanced implementation questions
🔗 Open a Support Ticket on Discord
⏱️ Response time: Within 1 business day (our goal is under 4 hours)
🧑💻 Tickets that are opened our automatically routed to our support team — you’re not shouting into the void.
📲 Telegram Channels
Looking for community support or news? Our Telegram channels are the place to connect and stay informed.
👥 @ChainGPT – Community Chat
📢 @ChainGPTNews – Announcements
🤖 @CGPTSupport_bot – Live Chat Support Bot (connected to our Help Desk)
⚠️ For technical support, we recommend starting with Discord, the Help Center, or the Telegram Live Chat Bot — all of which route directly to our support team.
🧩 Recommended Support Flow
To get the fastest and most effective help:
Start with the Help Center — most questions are answered there.
Use the Telegram Support Bot for live chat connected to our help desk.
Open a ticket on Discord if you need more hands-on or follow-up help.
Use the Help Center email support for account-specific or private inquiries.
Join the Community Chat to connect with other builders and users.
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