Troubleshooting

Troubleshooting

Running into issues? Check these common scenarios before reaching out to support.

My points didn’t update

• The leaderboard refreshes every ~10 minutes. Wait at least that long before worrying.

• Ensure your post includes a required tag or the Buzz link; otherwise it won’t be detected.

• Make sure your X account is public; protected or deleted tweets don’t count.

Shadowbanned or still missing points? Use Submit X Post Manually on the campaign page. Paste your tweet URL to get credit for your post.

My status shows INVITE

You’ve posted without registering. Click Register on the Buzz campaign page so your points count when the snapshot occurs.

I hit the posting limit

You can earn points on one post every 8 hours per project. Schedule your posts; additional posts within the 8‑hour window may help mindshare but won’t earn points.

I used the Buzz button

Buzz-button tweets are convenient but are scored as AI‑generated (0.5× multiplier). For maximum points, write in your own words and include original insights.

I missed the snapshot

Only registered users count when the leaderboard freezes. Unfortunately, points earned after the snapshot will not grant allocation in that campaign. Register early and stay active throughout the Buzz period.