> For the complete documentation index, see [llms.txt](https://docs.chaingpt.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chaingpt.org/our-ecosystem/chaingpt-pad/flexible-refund-policy.md).
# Flexible Refund Policy
ChainGPT Initial DEX Offering Refund System
*This page explains the optional purchase-refund process for Standard IDOs on ChainGPT Pad. A refund window is available only where the project offers one, subject to its published timing and conditions. Public Sales have separate refund mechanics, including Excess Refunds for unaccepted commitments. See the Public Sale guide:* [*https://docs.chaingpt.org/our-ecosystem/chaingpt-pad/public-sale-subscription*](https://docs.chaingpt.org/our-ecosystem/chaingpt-pad/public-sale-subscription)*.*
### **How The Refund Policy Works**
An optional purchase-refund window may be offered after the project's token generation event (TGE). Completion of the IDO alone does not automatically open or guarantee a refund window.
The project decides whether to offer a refund window and its duration. ChainGPT Pad aims for a window of 24 hours to seven days where one is offered, but this is a target, not a guaranteed minimum or mandatory range. The campaign page states the actual opening time, deadline and eligibility conditions.
Where the optional refund feature is enabled, eligible participants can choose between claiming their token allocation and requesting a refund during the published window. Token claims follow the project's claim and vesting schedule.
During any point within the grace period, users have the right to evaluate the market performance and inspect the team's intentions under greater scrutiny. Should any concerns (or personal circumstances) arise where the user no longer wants to participate in the token launch, they can withdraw from participation by simply selecting “**Refund**.” Once clicked, a new “**Claim** **Refund**” button will appear. You need to click there in order to get your refund. Please note, refunds are not airdropped automatically into your wallet
Be advised the inverse logic holds true for the ***"Claim"** option*. If at any point a user selects **“*****Claim*****”** they will secure their tokens and begin collecting their token allocations (via the predefined vesting schedule); which would result in the voiding of the refund option completely.
{% hint style="warning" %}
*Participation confirmations are FINAL.*
Once claimed, refunds are voided.\
Once refunded, claims are voided.
{% endhint %}
### **Refund Qualification**
For the Standard IDO refund process described on this page, eligible participants receive their purchase amount back without a platform refund penalty. Network gas fees are separate.
Participants at any Standard IDO tier, from Bronze through Diamond, may use an offered refund window if they meet its conditions, submit their request before its deadline and have not claimed their token allocation. An optional refund is unavailable where the project has not offered a refund window. This no-platform-penalty description does not apply automatically to Public Sales. Public Sale Full Refunds may carry a disclosed fee, while Excess Refunds have a 0% platform fee. Refer to the Public Sale guide and the relevant campaign page.
### Restricted Countries
To view our most up-to-date list of restricted countries, please visit
### **Conclusion**
Where offered, an optional refund window gives eligible participants a defined opportunity to withdraw from a token purchase before claiming their allocation. It does not eliminate project, market or smart-contract risks.
Project screening and due diligence are separate from refund availability. A project passing review does not guarantee that it will offer a refund window.
{% hint style="info" %}
Review the campaign's published terms before participating.
{% endhint %}
\---
[**Disclaimer**](/misc/legal-docs/disclaimer.md)
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://docs.chaingpt.org/our-ecosystem/chaingpt-pad/flexible-refund-policy.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
